Support
We're here to help you get the most out of Peeksake. Whether you have a question, encountered a bug, or just want to share feedback, we'd love to hear from you.
Contact Us
The fastest way to reach us is by email. Our support team typically responds within 24 hours on business days.
Frequently Asked Questions
How do I create an account?
When Peeksake launches, simply download the app from the App Store or Google Play. The app will guide you through a quick setup process. No complex registration required.
How do coins work?
Coins are Peeksake's in-app currency. You use coins to unlock keepsakes and postcards. You can earn coins through gameplay or purchase them directly in the app.
Why do I need to be at a specific location?
Location-based verification is what makes Peeksake keepsakes truly one-of-a-kind. By requiring you to physically visit a peek spot, we ensure every keepsake is tied to a real moment and a real place. It's what makes your collection uniquely yours.
My keepsake didn't generate correctly. What should I do?
If you experience an issue with keepsake generation, please contact us at support@peeksake.com with your account details and a description of the problem. We'll investigate and make it right.
Can I get a refund for coins?
Coin purchases are handled through the App Store or Google Play. Refund requests should be directed to the respective store. For any billing questions specific to Peeksake, contact our support team.
How does the Peeksake Print Shop work?
The Peeksake Print Shop lets you order physical prints of your digital keepsakes directly through the app — art prints, postcards, magnets, and photo books, delivered straight to your door.
Report a Bug
Found something that doesn't seem right? We appreciate you taking the time to let us know. Please email support@peeksake.com with:
- A description of the issue
- Steps to reproduce it
- Your device model and operating system version
- Screenshots, if applicable
Feature Requests
Have an idea that would make Peeksake even better? We're always listening. Send your suggestions to support@peeksake.com and our product team will review them.